FAQ

We get questions from customers usually as followings and these may be helpful for you to have a general view of Aluwedo.

1. What are your office hours?
You can reach us from 8:00 A.M. to 9:00 P.M. GMT+8, from Monday to Saturday.
Phone: +86-512-56001972
Fax: +86-512-56001152
During our off time, you can call our 24-hour tel. No.: +86-13962238789.

2. How soon can I get a price quote?
Once we know the panel thickness, aluminum thickness, dimensions, painting requirements (PVDF, EVE coating or PE coating), we will give you the price quote. You will get it within 24 hours .

3. Can I get a sample?
Yes, the samples are offered free of charge. But you need to offer a courier account No. to pay the fee for sample shipping. It will usually take 3-5days to deliver the sample.

4. How can I mark the goods with my brand?
You may give us your brand or LOGO design, then we could mark all goods with your brand or LOGO. If your order quantity reaches one container, this service is FREE for you. If your order is not that big enough, you need to pay additional USD500 for this customization service.

5. What's your delivery time?
With our legal holiday excluded, it will take 2 weeks for us to finish your order.

6. Is there a minimum order requirement?
Due to the high machine setup cost and shipping freight, our minimum order quantity is 500SQMS. It is recommended for you to order 20GP to reduce the unit price and shipping cost.

7. Do you sell any related products which are used for installing the Aluminum composite panel?
Yes. We sell all of the installation accessories for aluminum composite panel. We have aluminum profile, screw, rivet, foam filler rod, paper tape, and silicone. If you are interested, please contact us, we will set the most competitive price for you.

8. Would you cut the panels into the required size for me?
Off course. If the panels can be cut during production, the cutting will be free of charge. If it is a special size, we will ask for a little additional cost for the sheets. CNC cutting is available.

9. Would you supply image printing or designing service?
Yes, we offer digital printing, silk printing and UV printing.

10. Do you match competitors' prices?
If you find a lower price elsewhere with the exact same specification, we will meet or beat that price as long as it is a little higher than our cost price. As a well-managed factory, we have the competence in controlling cost well.

11. How do I know I can trust you to place an order?
Aluwedo was established in 2006. During 10 years' development, we have never met a single customer complaint for poor product quality or poor customer service around the world. We have distributors in more than 10 countries. We may give you their contact information for you to enjoy our customer service better.

12. How about delivery?
We accept FOB, CIF, etc. You can choose the delivery method the most convenient or cost effective for you.

13. How should I pay?
TT, LC at sight, D/P, Western Union, Paypal or others.

14. Where can I meet you face to face?
A. Shanghai. It takes only 1.5 hours for us to drive to Shanghai by car and we may have a meeting in Shanghai.
B. Our international market dept. is in the city center of Zhangjiagang. You can visit our office at any time, and we will pick you up at the airport.
C. Our factory is in the Economical Developing Zone of Zhangjiagang. You are welcome to visit our factory before placing an order.
D. We attend exhibitions worldwide every year. You may also meet us at an exhibition.

15. How can I be your sole agent in our country?
According to the standards in different countries, if your yearly order quantity reaches 30000 to 80000 m2, you could be our sole agent in your country. For exact quantity requirement for each country, please contact us to know more.

Jiangsu Aluwedo Aluminum Composite Panel Co., Ltd.

Add.: No.3, Zhenxing Road, Economic Development Zone, Zhangjiagang, Jiangsu, China
Post Code: 215600
Tel.: +86-512-56991792
Mobile: +86-13962238789
Fax: +86-512-56991152
E-Mail: info@aluwedo.com
Whatsapp: +86-13962238789
Contact Person: Mrs. Julia (Sales Director)
MSN: Aluwedo@hotmail.com
Skype: Chineseacp

Jiangsu Aluwedo Aluminum Composite Panel Co., Ltd.